Perkembangan Industri Keuangan Non-Bank Syariah dan Inovasi Service Excellent di Tengah Pandemi Covid-19
Abstract
The purpose of this study was to determine development Sharia non-bank financial institutions (IKNB) during the COVID-19 pandemic as well as knowing form excellent service Sharia IKNB can do to meet the needs of customers or customers. Type of research is a literature study with a qualitative research nature. The source of the data used in this research is the data from the Financial Services Authority (OJK) and other data sources. Data collection techniques are form of documentation which is then processed by researchers. Data analysis technique used is descriptive qualitative. Results this study indicate development of Sharia IKNB in period from October 2020 to April 2021, Sharia Insurance assets grew 6.26 percent, Pension Fund Institutions assets grew 17.79 percent, Sharia Microfinance Institutions assets grew 2.24 percent, Sharia Fintech Institution assets grew 85.54 percent. Meanwhile, Sharia Financing Institutions experienced a decrease in assets of -7.78 percent and Sharia Pawnshops experienced a decrease in assets of -6.95 percent. Excellent service Sharia IKNB can do during COVID-19 pandemic improving digital services, following applicable regulations, increasing attention and support for customers or customers, increasing partnerships with various parties.
References
Effendi, I., & RS, P. H. (2020). Dampak Covid 19 Terhadap Bank Syariah. Ekonomikawan: Jurnal Ilmu Ekonomi dan Pembangunan, 20(2)
Ilhami, & Thamrin, H. (2021). Analisis Dampak Covid 19 terhadap Kinerja Keuangan Perbankan Syariah di Indonesia. Jurnal Tabarru’: Islamic Banking and Finance, 4(1). https://doi.org/10.25299/jtb.2021.vol4(1).6068
Kasmir. (2017). Customer Service Excellent: Teori dan Praktik. Jakarta: PT RajaGrafindo Persada.
Komiten Nasional Ekonomi dan Keuangan Syariah. (2019). Strategi Pengembangan Keuangan Mikro Syariah Di Indonesia. Komite Nasional Keuangan Syariah (KNKS).
Kurniawan, D. (2020). Service Excellent Berdasarkan Prespektif Islam di Bank Syariah. Tawazun : Journal of Sharia Economic Law, 3(1). https://doi.org/10.21043/tawazun.v3i1.7835
Mardi, M. (2021). Ekonomi Syariah: Eksistensi dan Kedudukannya di Indonesia. Saujana: Jurnal Perbankan Syariah Dan Ekonomi Syariah, 3(1), 20–32.
Maziyah, M. B., Iqbal Pratama, R. S., & Surya Pratikto, M. I. (2020). Strategi Pengembangan Fintech Syariah Dengan Pendekatan. Journal of Economics, 4(2).
Nasution, D. A. D., Erlina, & Muda, I. (2020). Dampak Pandemi COVID-19 terhadap Perekonomian Indonesia. Jurnal Benefita, 5(2).
Novitasari, D., Fasa, M. I., & Suharto, S. (2021). Analisis Dampak Covid-19 Terhadap Lembaga Keuangan Syariah Di Indonesia. Jurnal Manajemen Bisnis, 34(1)
Kholis, N. (2017). Potret Perkembangan Dan Praktik Keuangan Islam Di Dunia. Jurnal Studi Agama, 17(1)
OJK. (2015). Roadmap IKNB Syariah 2015-2019. 1–162.
OJK. (2019). Buku 8 Industri Jasa Keuangan Syariah Seri Literasi Keuangan Perguruan Tinggi. Otoritas Jasa Keuangan.
Rodoni & Fathoni, A. M. A. (2019). Manajemen Investasi Syariah. Salemba Diniyah.
Shiddiq, M. J. S., & Itsnaini, P. R. (2020). Dampak Covid-19 terhadap Lembaga Keuangan Syariah (Perbankan Syariah). http://www.pa-martapuraokut.go.id/informasi-pengadilan/270-dampak-covid-19-terhadap-lembaga-keuangan-syariah
Surepno, S. (2018). Studi Implementasi Akad Rahn (Gadai Syariah) Pada Lembaga Keuangan Syariah. Tawazun : Journal of Sharia Economic Law, 1(2). https://doi.org/10.21043/tawazun.v1i2.5090
Suripto, T., & Salam, A. (2018). Analisa Penerapan Prinsip Syariah dalam Asuransi. JESI: Jurnal Ekonomi Syariah Indonesia, 7(2).
Suryanto, A. (2018). Menguatkan Keuangan Syariah dengan Dana Pensiun Syariah. Universitas Muhammadiyah Sidoarjo. http://eprints.umsida.ac.id/3470/
Trimulato, T., Mustamin, A., & Ismawati, I. (2020). Service Excellent Bagi Fintech Syariah di Tengah Kondisi Covid-19. Al-Mizan: Jurnal Hukum dan Ekonomi Islam, 4(2). https://doi.org/10.33511/almizan.v4n2.13-34
Wathani, M. Z., & Kurniasih, A. (2015). Konsep Service Excellence Perbankan Syariah Berdasarkan Al-Qur’an. Nisbah: Jurnal Perbankan Syariah, 1(1). https://doi.org/10.30997/jn.v1i1.245
Sumarni, Y. (2020). Pandemi Covid-19: Tantangan Ekonomi dan Bisnis. Al Intaj: Jurnal Ekonomi dan Perbankan Syariah, 6(2). http://dx.doi.org/10.29300/aij.v6i2.3358
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
